TAP® Pest Control Insulation - Helps keep bugs out – and Comfort in.

We use nationwide carriers, not our own trucks, to ship insulation and equipment. When an order is received, we dispatch/request the carrier to pick up the order the next day. Keep in mind that legally, the carrier has up to 48 hours to pick up/ship an order unless the order is set for a Guaranteed Delivery Date for an extra fee. There are no refunds, credits, or discounts given on freight for carriers that do not pick up the next day as requested. If you need to have your order by a certain date, please let us know when placing the order.

The carrier will be a 48′ or 53′ tractor-trailer with swing doors. You must be able to retrieve your pallets from the trailer’s interior and unload the pallets with the equipment or personnel you have on-site. Please have plenty of able bodies available to help unload. The driver will not be able to help move, assist, push, and/or load anything off or on the truck. A forklift and pallet jack are recommended to assist as lift gates and pallet jacks are not available on trucks for orders over eight (8) pallets. You will have the time allotted by the carrier to get the truck unloaded and on its way. NOTE: We will be happy to hire labor to unload the truck for you for an additional free. Please call (770) 766-6050 for details and pricing.

If a lift gate was requested on delivery of 8 pallets or less, it is your responsibility to get the freight into your storage area from the truck using the carrier’s pallet jack or manpower you have on site. The driver will bring the pallets to the ground with the lift gate, however, the Driver is NOT responsible for moving any pallets or bags to your storage area. NOTE: The Carrier will back-charge Inside Delivery Fees if you request the driver to help move or unload your freight. We will be happy to contract labor to unload the truck for an additional fee by calling (770) 766-6050.

On Delivery—If the carrier shows up without a lift gate or pallet jack, then you have the option to either:

• Accept delivery as is an we can request a credit back from the carrier for any additional fees they may have charged,
• Deny delivery and have the carrier redeliver on a truck with a lift gate and pallet jack on a different day set by the carrier.

NOTE: The carrier will back charge Inside Delivery Fees of up to $600 if you request the driver to help assist, move, push, or unload your pallets into your storage area.

• Up to 10 pallets with a lift gate—30 minutes
• Up to 10 pallets without a lift gate—30 minutes to 1 hour depending on the carrier’s rules
• 11 pallets or more without a lift gate—2 hours

Carrier will charge detention fees if these time limits are exceed up to $150 per hour.

The driver is NOT responsible to move, assist, push, or unload anything into your storage area and will back charge inside delivery fees up to $600 (exact amount is set by the carrier). Unless you requested Inside Delivery prior to delivery, DO NOT sign the delivery slip if you see Inside Delivery checked, circled, or written on it.

If you requested a lift gate and pallet jack, the driver will bring the pallets to the ground using the lift gate and hand over the pallet jack for you to move the pallets into your storage area. The driver is not responsible for moving your pallets into your storage area unless Inside Delivery was requested.

If you want the driver to put the pallets inside your storage area fo you, please request Inside Delivery when you place your order. The fee will be significantly lower if requested before shipping compared to the fee if requested and/or performed when the driver arrives. Please call us at (770) 766-6050 if you have any questions or would like to add Inside Delivery to your order prior to shipping.

National carriers may consider your delivery address a “residential” location even if you are a company. Residential addresses are determined by the carrier and may use USPS, an overhead satellite view of the area, or zoning to determine this. If your address is considered a “residential” location, the carrier will deliver your products curbside at the end of the driveway. It is up to the individual carrier as to whether they will drive on your driveway. The carrier will back-charge Inside Delivery fees if you request the driver to help move or unload your pallets into your storage area up to $600 per hour.

Also, with any residential area or gated community, if the carrier feels there is not enough room to maneuver a 48′ or 53′ semi tractor trailer, they will not deliver to the residential address at all. Please be prepared to move the products from the end of the driveway to your storage area with your equipment/personnel you have on site. NOTE: If you ordered a truck with a lift gate and pallet jack, you may use their pallet jack to move your product from the curb to your storage area.

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During the winter months, natural disasters or other uncontrollable events can interrupt shipping anytime with little warning. Pest Control Insulation closely monitors warnings and weather occurrences for these potential delays. Deliveries will NOT be guaranteed if there are any weather warnings or alerts in your area.

We recommend the following steps to plan ahead and avoid unnecessary weather-related delivery delays:

1. Keep a sufficient amount of insulation on hand at all times.
2. Place your order at least 5-7 business days in advance of your sold service.
3. Call when placing your order when a specific delivery date is necessary.
4. Remember that guaranteed deliveries will be limited to certain areas.

NOTE: Shipments delayed due to storms or natural disasters are not eligible for a refund/credit.

Carriers will resume normal operations as soon as conditions allow. If you need to track your delivery, please call us at (770) 766-6050.

Orders of insulation must be made in pallet quantities as the pallets are pre-made and shrink wrapped. You may pick up your order at one of our plants across the US. Please place your order 24 hours in advance so we can have your order on the dock for loading.

The plant may request ID from the person picking up the order (business card with your company name on it, drivers license, etc). If you need the address or telephone number to the TAP® Plant, please call us at (770) 766-6050.

Monday through Thursday, 8 AM to 2 PM

• Please bring an appropriate-sized truck or trailer that will accommodate your order.
• Your truck or trailer will be loaded from a standard size loading dock. The dock worker will use a forklift to load the pallets.
• The dock worker will NOT breakdown the pallets and load loose bags onto your truck or trailer for you. This will be your responsibility, so please bring able-bodied individuals to load the bags onto your vehicle.
• Drivers must follow all plant safety rules. Signs are posted on and around the dock.

Vehicle, trailer, storage container, and/or other equipment you bring to load product must be in safe condition to be loaded. It is the customer’s responsibility for the safety of your load. Before leaving the dock, ensure your load is safe and secure with tarps, straps, or tie downs. Once you leave the dock, the merchandise and the safety of your load becomes your responsibility.

It is NOT advisable to pick up insulation in a pickup truck as the plant will not load the whole pallet into the back of your truck unless it is dock high. If the pallet must be broken down into loose bags for transit, the dock worker will NOT break down the pallets or load the loose bags onto your truck or trailer, this will be your responsibility.

If damage or a problem occurs, DO NOT REFUSE DELIVERY DUE TO DAMAGE. Instead:

1. Write “Damaged Bags” on the delivery receipt and initial before the driver leaves.
2. Call us as soon as possible at (770) 766-6050 to report the issue.
3. Take photos and email them to orders@TAPinsulation.com.
4. Save all delivery receipts and take any necessary notes.

NOTE: For drop trailers only—leave any damaged bags on the trailer for credit. We do NOT refund or give credit for any unused insulation bags except for damaged product.

Additional fees will apply for the following special services:

• Lift gate and pallet jack on the delivery truck for unloading (up to eight pallets only)
• Inside Delivery (driver unloads up to eight pallets for you and puts them in your storage area)
• Priority delivery by 5pm on a certain date
• Temporary labor workers to unload for you
• Delivery to a residential address, warehouse, or storage facility
• Driver assist
• Re-delivery fee

Nationwide carrier will charge additional fees for refused shipments, re-delivery, unloading delays, and any other additional charges related to improper special service choices when placing the order which will be back-charges to you and prior authorization might be required before re-delivery per the carrier.

NOTE: Carriers are now charging for cancelling truckload drop trailer deliveries less than 48 hours before delivery (48 hours does not include weekends or holidays). If you need to cancel a truckload or drop trailer, please call us well in advance to avoid being charged additional fees.